Frequently Asked Questions
Just a bit more about us
Who We Are
Onui Flower is an online-based flower shop located in Los Angeles. We provide floral arrangements for ANY and ALL occasions with over 30 years of floral designing experience.
From BIRTHDAYS to WEDDINGS, we make that ideal arrangement for you with the highest quality flowers.
We ask that general orders be placed at least 3 to 4 days in advance but, of course, we will do everything possible to meet last minute requests. Wedding and event flowers are also available upon booking.
Occasionally, substitutions may be necessary to create your order due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. We will make every attempt to match the flower type, but may substitute with another color. This also applies to vases, baskets and boxes for each and every arrangements. Thank you for your understanding.
Due to different computers or mobile device display colors differently, the color of the actual item may vary slightly from the images you see on your computer or mobile device, please refer to the actual product color received.
We accept major credit cards such as Visa, MasterCard, American Express, and Discover. However, we do not accept checks.
Don't have time but want to express how much you love your loved ones? No worries! We will deliver to you or your loved ones' doorstep. Delivery service is available anywhere in Los Angeles and surrounding areas. Delivery and handling fees are dependent on the location and fee will be added to each order for each address (origin location: Koreatown, Los Angeles 90019).
Our shop locally serves the following cities and surrounding areas between Monday to Saturday from 9 am to 7 pm:
If our driver try to deliver your order at its designated address and was unable to do so, our driver will contact both recipient and sender twice at the phone numbers provided. If both contact attempts are made and fail, your order will be returned to our shop and additional fees will be required for a new delivery.
We understand that unexpected situations may occur. Should any customer place an order through us and then need to cancel the order, the cancellation must be made 24 hours prior to the delivery of the order. If the cancellation is received within 24 hours prior to the delivery of the order, there will be no refund.
Flower and Plant Care Instructions
Onui means siblings in Korean. We want to deliver flowers with a warm heart of your siblings.